Cavalier Communications offers
an Annual Technical Support Agreement (ATSA) for licensed software systems. The ATSA is
available for an annual fee that varies depending upon the licensed product being
supported. For those licensed sites protected under the ATSAs, Cavalier Communications,
Maintain system compatibility with
evolutionary changes occurring within the Government networks
Maintain system compatibility with COTS
support products (i.e. Windows 2000/XP, Microsoft Exchange, MS DOS, etc.)
Distribute periodic updates to the system
which will include both operational enhancements and the correction of reported system
Provide technical consultation for the
resolution of specific system related problems (8:30 AM to 5:00 PM, EST, Monday through
Address the feasibility of and provide
quotations for performing the specific customer requested modifications to the system
Any changes made to the system by Cavalier
Communications, Inc., under the ATSA will conform to the guidelines as set forth by the
responsible Government accrediting or certifying agency. Cavalier Communications, Inc.
will make system software updates available to the operational authority responsible for
each operating site covered by the ATSA. Distribution of these updates to sites not
covered by the ATSA is specifically prohibited by Cavalier Communications, Inc. and
constitutes a violation to the ATSA.
On-site technical support
can be provided for an additional cost.